Client Excellence Manager
US (REMOTE)We are invent.ai
invent.ai is a provider of Supply Chain AI SaaS solutions for retailers. We help our customers adopt a data-centered approach to their mission-critical operations and key business problems. Our solutions encapsulate intelligent business logic, utilizing optimization techniques, forecasting, and decision-making algorithms.
About the Role
As a CX Manager, you will be responsible for supporting clients and the consulting team. The position requires functioning as an integrator between business needs and analytics solutions.
Qualifications:
- BSc / MSc degree from a quantitative field such as Industrial Engineering, Mathematics, and Statistics. MBA is an asset
- Minimum of 10 years professional experience in consulting manager and/or related role
- Experience with SQL and databases as well as statistical packages in R, Python is a big plus
- Experience with Tableau is a plus
- Experience with agile methods as Kanban and Scrum is a plus
- Excellent verbal and written communication skills to effectively engage with clients and team members
- Strong relationship-building skills and the ability to understand and address customer needs
- The ability to prioritize multiple tasks potentially with conflicting timescales, prioritizing appropriately and escalating where there are significant issues
- The ability to build strong, effective working relationships at all levels with strong interpersonal skills
- Competence in analyzing client timelog data to inform strategies and improve relationships
- Appreciation of team spirit
- Fluent in English
- No military obligation for male candidates
What You Will Do:
- Manage priorities and assignments of the client excellence team task backlog
- Perform analysis and diagnosis of client issues
- Occasional client onsite visits, based on business needs
- Participate in day-to-day client relationships at peer-client levels
- Help team in utilizing frameworks to design and transform processes and functions impacted by supply chain planning and execution
- Support team in designing demand-driven supply chain solutions via our methodologies
- Lead demand/supply planning solution implementation
- Aid analytics team in analyzing and improving forecasting and optimization algorithms/solutions
- Prepare engagement deliverables and presentations
- Expand the Invent client engagement by promoting our solutions and assisting in proposal development
Life at invent.ai:
- Great colleagues: We consider ourselves anything but average. We are an amazing team of top-notch data scientists, software engineers, and research scientists
- We love what we do: Our team has an exciting tech stack: Pyspark, Databricks, Python, and so on
Corporate Social Responsibility
We are incredibly proud of our contribution to our society. Working at invent.ai gives you an opportunity to really make a difference in people’s lives.
Our Invent Social Responsibility Club:
- Grants scholarships at four different education institutions
- Donates for schools
- Sponsors for young talents
- Runs and raises money for underprivileged children
International Growth and Success
People are at the heart of our success.
- Award-winning enterprise-AI SaaS solutions that serve a growing international business with customers across the U.S., Europe, Middle East, and East Asia.
- We won the RILA 2020 Startup Innovation Award for Supply Chain in the U.S. with the votes of the largest retailers in the world.
Diversity
invent.ai provides equal employment opportunities, and we strive for a diverse and inclusive workplace.
- We are together without discrimination of nationality, gender, belief, age, disability, marital status, sexual orientation.
- For us, diversity means embracing all the features that make us unique.
Invent the Future with Us
Does this sound like your next dream job? Let's get you started!
To apply, simply follow these steps:
- Prepare your application: Craft an email with the subject line "Your Name - Client Excellence Manager Application".
- Attach your CV: Include your most up-to-date CV to showcase your qualifications.
- Submit your application: Send your email to careers@inventanalytics.com.
We look forward to meet you!
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